Tui Blue Makarska - Adults Only

Arrived late after delayed flight from Gatwick, reception checked in promptly and professionally with a smile .Breakfast... very good plenty of choice and decent quality .,Waiting staff are happy and pleasant, restaurant was clean. I didn't have any problems getting a sunbed around both pools we would get to the pools about 9.30am . Also didn't have to pay for beach towels in the hotel. The hotel had fantastic beach in front of it but stones and rocks so take beach shoes. Rooms in hotel nice and clean big bed, balcony part seaview. Shower good only strange thing is hand basin not in shower room with toilet but inside room where bed is . Had a free safe in room along with a fridge. Found this hotel lovely for quiet week away . The harbour area and prom very pretty we didn't have a bad meal all week in any of the restaurants and all of the same standard . The only downside I found was very long tranfer. If you want a peaceful week away I would definitely recommend this hotel and area.

This was our second visit to Croatia and the comparison to our first visit, to Rovinj was inevitable. The hotel calls itself TUI Blue Makarska but it isn’t, it’s at Igrane, a small village which, although charming, has few facilities. Makarska is a, generally, 30 minute ride away. We had arranged, through the hotel, a private transfer from Split airport and our driver was a mine of information and very proud of his country, with good reason. The countryside is spectacular! We arrived at the hotel about 1.0pm local and were able to check in immediately after being warmly welcomed with a pleasant, alcohol-free cocktail. We were shown to our room which appeared well equipped and had a balcony overlooking the shore. As we gradually settled in, over the next few days, we found several irritants though. The air conditioning is set to a minimum temperature of 24C which was a bit warm and the fridge, likewise, did a good job of keeping drinks tepid at best. Exploring further, as the hotel is built on multiple half-floors, there are stairs everywhere, including 49 steps down to the swimming pool from the bottom floor of the elevator, it’s not really suitable for anyone with mobility problems. On the subject of the swimming pool, there are the usual sun loungers but unlike our previous hotel, there is no provision for the staff to hand out parasols, it’s just a free for all and as the parasols are not large enough for the usual 1/pair of sun loungers, there aren’t enough to go around and they’re generally of poor quality. There are signs stating that towels will be removed from sun beds unoccupied for more than an hour but this isn’t observed at all and was a continued source of frustration for many guests. Two of the pool staff were rather more interactive with guests , particularly the Brazilian aqua aerobics instructor who was outstanding daily however others were happy to remain behind the pool bar all day. This though was an attitude not shared by other hotel staff who were most welcoming and helpful. Well done! We had taken the breakfast-only option and these meals were most enjoyable with a large variety of foodstuffs on offer, either freshly cooked or chosen from a selection of buffets. We found that we had several evening meals at the hotel as well as there were not too many restaurants to choose from in the small village. Evening meals were generally good as well with plenty of choice and this was followed most evenings by live entertainment. In summary then, the hotel benefits from the quality of its staff but is let down by the fabric of the building which can only be described as “tired”. We signed up for two TUI excursions. The first was described as a Morning Shuttle Bus to Makarska but in the event, as there were only two couples, a taxi minibus was provided. The other couple sat in the first row of seats behind the driver and we were in the rear. The driver spoke only Croat and he appeared to be attempting to explain something about the

Hotel as expected for a 4 star. No complaints. Staff very helpful. Food great. Unfortunately we were quite down beat after renting a lovely sea view with a balcony 2 cars could park on we are reliably informed that no loungers are available to use on balcony. We are celebrating our 1 year anniversary (2nd time round!) and looking forward to some lovely evening looking out on the sea view which granted is fantastic. We were told the manager refused our request. Very very disappointed

We flew out of Manchester on the early flight to Split with the intention of an early arrival at the Hotel in time to catch some lunch and afternoon sun. Upon arrival it soon became apparent that at least 15 passengers had not received luggage. No Tui Rep in the arrivals terminal to approach and only a transport coordinator to be found at the main exit who when informed of the unfolding drama inside the terminal offers no help or advise and merely proceeded to ring the drivers to say passengers would be late. Arrival at the hotel and the situation got worse with a three hour wait for the Rep (Lara) to arrive who then advised us to take a 20 minute drive into the nearest town and purchase a few days essentials and full reimbursement would be forthcoming as we only had the clothes we were standing in. No offer to accompany us or arrange transport all had to be organised by myself. For three days we received no updates on luggage no support help or advise and relied on using the app to communicate with TUi UK as the in resort Rep was not interested. This is no reflection on the resort staff who work tirelessly only to be let down by the rep only interested in selling trips and excursions. The hotel is in need of some maintenance especially the infinity pool which daily had green slime on the entrance steps with tiles missing and sharp concrete showing. Also the room we had the doorway is half blocked by a wardrobe so larger people may struggle to get into the room. There was black mould spots on the bathroom shower wall grout and I don't think the ledge above the bed has been dusted in months as it was thick in dust. TUi advertise "Discover the perfect blend of relaxation and top-class service with our TUI BLUE holidays" This hotel offers scenic views and a small port village next door but apart from that it's far from a 4 star experience. The staff are all wanting to help and can't do enough for you but are being let down. Without them our week would have been a total disaster.